Privacy Policy
This Privacy Policy explains how Barrows Software ("we", "us") collects, uses, and shares information through BoltForge Voice, our website at voice.boltforge.io, and our phone and text communications.
Information we collect
From customers and prospects
- Contact and business details such as name, business name, email, phone number, and address, when you sign up, request a setup call, or talk with our sales assistant.
- Billing information. Payments are handled by Stripe. We receive limited details such as card brand, last four digits, and billing address, but never your full card number.
- Calls with us. When you call our sales line, the call is answered by an AI assistant and is recorded and transcribed. We tell you this at the start of the call.
- Website usage such as pages viewed, referring site, device, and approximate location, collected with cookies and similar tools for analytics and advertising measurement.
On behalf of our customers
When someone calls or texts a business that uses BoltForge Voice, we process the caller's phone number, call recordings, transcripts, messages, and any details they share, such as their name, address, and reason for calling. We process this information as a service provider on behalf of that business, which controls how it is used. If you called a business that uses BoltForge Voice, please contact that business with privacy requests.
How we use information
- To provide, maintain, secure, and improve the service
- To answer your questions, schedule setup calls, and send the sign-up links you ask for
- To process payments and send account and billing notices
- To measure our website and advertising performance
- To detect fraud and abuse and to meet legal obligations
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties. Information may be shared only with service providers that help us deliver messages, such as our messaging platform, and never for their own marketing.
See our SMS Terms for details on how to opt in and out.
Calendar connections (Google and Microsoft)
If you connect Google Calendar or Outlook / Office 365, we access only your calendar: we read when you're busy so your receptionist doesn't double-book you, and we add the appointments it books. We do not access your email. You can disconnect at any time from your dashboard or your Google or Microsoft account settings, and we delete the stored access tokens when you disconnect it in your dashboard.
BoltForge Voice's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We don't use Google user data for advertising, don't sell it, and don't use it to train AI models.
How we share information
We do not sell personal information. We share information only with:
- Service providers who process it for us under contract, including telecom (Twilio), AI voice and language processing (xAI), payments (Stripe), cloud hosting and databases (Amazon Web Services, Vercel, Convex), email delivery, and website analytics and advertising measurement.
- Integrations you enable, such as your CRM or calendar, when you connect them.
- Legal and safety recipients when required by law, or to protect our rights, users, or the public.
- A successor in a merger, acquisition, or sale of assets, subject to this policy.
Retention
We keep account information while your account is active and for a reasonable period afterward for legal, tax, and dispute purposes. Call recordings and transcripts are kept according to the customer's retention setting, and by default for 12 months. Sales-line recordings are kept for up to 12 months.
Security
We use encryption in transit and at rest, access controls, and logging to protect information. No system is perfectly secure, and we cannot guarantee absolute security.
Your choices and rights
- Reply STOP to any text to stop messages from that number.
- Unsubscribe from marketing email using the link in any email.
- Ask us to access, correct, or delete your personal information, or to opt out of targeted advertising, by emailing hello@boltforge.io. Depending on your state, you may have additional rights, and we will not discriminate against you for using them.
Children
BoltForge Voice is a business service and is not directed to children under 13. We do not knowingly collect information from children.
Changes
We will post any changes here and update the effective date. If changes are material we will notify customers by email.